Shipping Policy

FAST, SAFE, & RELIABLE SHIPPING

Worldwide regular/standard Shipping applies to deliveries anywhere in the world for any art, craft and ceramic.

All orders receive a Secure Worldwide Standard Shipping through the Uganda Postal Service

Most of all our artworks are of a medium size that they can be sent securely packed, rolled  in any form or material that we guarantee the safety of the item. Insurance will be obtained on more expensive orders at no cost to the buyer.

We obtain delivery confirmation at no cost to you from the Posta Uganda/EMS Courier Services for all orders sent by them. This gives you the opportunity to know when your item shipped and when it will be delivered, as well as when it is actually delivered. UPS and Fed Ex also provide free place to place tracking for all packages sent through them more so the express ones where payment is catered for.

Priority & Express delivery are at your choice and are charged at carrier rates. We do not get profit from their costs.

International deliveries take about 2-3 weeks, more or less. We send out artworks within 1-3 days as soon as the payment is made. We send you an order confirmation e-mail and another e-mail when we send out your artwork. And we follow up once you’ve received the artwork.

Once we send your artworks (arts, crafts or ceramics), the mail carrier and you are responsible for its safety and receiving. Gorilla Arts Africa is not responsible for any loss, theft, damage, or for any reason non delivery of your artwork. However, we will provide proof that we sent your artwork and will, in most cases, purchase delivery confirmation to track your artwork(s) and in larger orders, we will purchase insurance. We will also provide customer service in helping you recover your artwork in any way possible, but we cannot be held responsible for any artwork damaged by the mail carrier upon arrival or lost by the mail carrier.

So you are safe with us!

Thank you for trusting Gorilla Arts Africa.com!